Frequently
Asked Questions

No, for several reasons we have chosen to always start from our location:

• we like to give our guests professional (safety) instructions, which is easier on a fixed location
• we don’t want to waste electric power to get out of town, but prefer to use it all for your ride in the outer Chiang Mai area

Buzzy Bee Bike organizes adventures for groups. In general the minimum group size for join-in adventures is 2 and maximum 8. Exceptions are possible and indicated during booking. For bigger groups we can organize a private adventure on request. We offer short cycling adventures, half-day cycling adventures and full-day adventures. But whatever adventure you would like to do, we can do it for you. If you would like to organize other activities as part of your adventure, just ask and we will find out how we can help you.

We can organize a group adventure on request. Contact us now to get a quote.

In general the minimum group size for join-in adventures is 2 and maximum 8. But if you prefer to cycle only with your own family, your own friends, maybe just as a couple or even alone, it’s all possible.

We can organize a private adventure on request. Contact us now to get a quote.

Of course dangers depend on environment, other traffic participants and behaviour of the cyclist him/herself. Awareness that traffic in Thailand is driving on the left hand is essential. Of course this also applies for making sure that you see and are being seen by other traffic.

Always wear your helmet, which we compulsory provide for your safety!

Our adventures are available all year, they are being organized in all seasons. Rain usually falls in the late afternoon, in the evening or in the night. In case of rain we provide poncho’s.

It might be a good idea to bring some clean clothes to change after cycling. This can also be a good idea on the heavier adventures in the cold season, because you can still become sweaty.

Our E-bike adventures are suitable for everyone with a length of at least 150 cm (with ‘normal/average’ body proportions) and a normal condition. On purpose the E-bikes are only available in one size. This is because we think E-biking in Thai traffic is not suitable for younger children. Kids are not used to Thai (left hand) traffic, not used to a self-powered bike and they are easily distracted. So for everyone’s safety we have chosen not to facilitate smaller bikes. For the one star rated adventures you can contact us to ask us if a kids seat (open, children 1-4 yr) or trailer bike (=tag-along, open, self-pedal, children 5-9 yr) is available, higher rated adventures are not suitable for bike trailers and trailer bikes. If you have small children we also offer one of the parents to stay at our place. Here facilities are available, while the other parent goes cycling with the older child(ren).

If you need help selecting the adventure that fits you best, you can use our ‘adventure selecting tool‘. This is just an aid, before making your final choice and booking, please read the description of the specific adventure and/or ask us additional questions if you want.

Most of our cycling adventures are guided. Guides are your signpost, interpreter and advisor. For some adventures they lead you in remote areas where it’s better if a Thai speaking person is with you.

This sometimes happens, the reason is not always clear. Most common reason is using a Thai simcard. If you have the Paypal app on your phone the screen will use the language that is selected in your app, but if you don’t have the app it will select the language matching your simcard.

There is an easy solution: If you scroll to the bottom of the payment screen, you will find the word Thai in blue Thai letters (ไทย), followed by a dropdown arrow. If you click on this dropdown menu you can select English.

When booking you can choose between ‘Pay on arrival’ or ‘Get credit card link by email’ or ‘Get Paypal link by email’. If you select ‘Pay on arrival’ you can only pay cash at our office before you start your tour.

Might you decide after booking that you want to change from ‘Pay on arrival’ to ‘Pay by Paypal/creditcard’ you can contact us and ask us to send you a payment link. But in this case we have to calculate a surcharge of 5% for extra administration and fees. These payments should be made in advance, latest 6pm the day before your tour takes place.

You can find our cancellation policy here.

We already start making cost for your tour by hiring guides, transportation and reserving lunch a few days in advance. Furthermore we possibly rejected bookings to keep your bikes reserved.

Therefore thanks for your understanding that the closer to the tour date the more we will have to charge for cancellation.

A helmet is standard included with every bike. Wearing of the helmet is compulsory. We also have gloves available. If you wish to wear other protection you will have to bring it yourself.

It might be a good idea to bring some clean clothes to change after cycling. This can also be a good idea on the heavier adventures in the cold season, because you can still become sweaty.

Our guides are carrying first-aid kits during all adventures.

We offer just one frame size of our E-bikes. The saddle can be adjusted, but we advise a minimum length of about 150 cm. We also think that our E-bikes and adventures are less suitable for children, that´s why we decided not to offer smaller bicycles. For the one star rated adventures you can contact us to ask us if a kids seat (open, children 1-4 yr) or trailer bike (=tag-along, open, self-pedal, children 5-9 yr) is available, higher rated adventures are not suitable for bike trailers and trailer bikes. If you have small children we also offer one of the parents to stay at our place, where facilities are available, while the other parent goes cycling with the older child(ren).