Frequently
Asked Questions

FAQ

If the answer to your question can’t be found on this page, please contact us by using the contact form, or ask your question in our dedicated Facebook-group.

You can also use the chat function in the bottom right corner of your screen to check if we can answer your question immediately.

 

If you do not receive an e-mail within minutes after booking, please contact us via booking@buzzybeebike.com

Adventures

All our cycling adventures are guided. Guides are your signpost, interpreter and advisor. For some adventures they lead you in remote areas where it’s better if a Thai speaking person is with you.

We don’t provide bikes for cycling on your own.

No, for several reasons we have chosen to always start from our location:

  • we only provide guided adventures, and our guests have to be collected from different locations and brought to one starting point
  • we like to give our guests professional safety instructions, which is easier on a fixed location
  • we don’t want to waste electric power to get out of town, but prefer to use it all for your ride

We organize adventures for groups. In general the minimum group size for join-in adventures is 2 and maximum 8, exceptions are possible and indicated during booking. For bigger groups we can organize a private adventure on request. We offer short cycling adventures, half-day cycling adventures and full-day adventures. But whatever adventure you would like to do, we can do it for you. If you would like to organize other activities as part of your adventure, just ask and we will find out how we can help you. Contact us now to get a quote.

Of course dangers depend on environment, other traffic participants and behaviour of the cyclist him/herself. Be aware that traffic in Thailand is driving on the left hand and make sure that you see other traffic and are being seen by other traffic.

Always wear your helmet, which we compulsory provide for your safety!

Yes, our adventures are available all year, so also in the rainy season adventures are organized. Rain usually falls in the late afternoon, in the evening or in the night. In case of rain we provide poncho’s.

It might be a good idea to bring some clean clothes to change after cycling. This can also be a good idea on the heavier adventures in the cold season, because you can still become sweaty.

Our E-bike adventures are suitable for everyone with a length of at least 150 cm and a normal condition. On purpose the E-bikes are only available in one size, because we think E-biking in Thai traffic is not suitable for younger children. They are not used to Thai traffic, not used to a self-powered bike and they are easily distracted. So for everyone’s safety we have chosen not to facilitate smaller bikes. For the one star rated adventures you can contact us to ask us if a bike trailer (closed, children 1-4 yr) or trailer bike (=tag-along, open, self paddle, children 5-9 yr) is available, higher rated adventures are not suitable for bike trailers and trailer bikes. If you have small children we also offer one of the parents to stay at our place, where facilities are available, while the other parent goes cycling with the older child(ren).

If you need help selecting the adventure that fits you best, you can use our ‘adventure selecting tool‘. This is just an aid, before making your final choice and booking, please read the description of the specific adventure and/or ask us additional questions if you want.

We don’t provide bikes for cycling on your own.

All our cycling adventures are guided. Guides are your signpost, interpreter and advisor. For some adventures they lead you in remote areas where it’s better if a Thai speaking person is with you,

Booking and Cancellation

If you need help selecting the adventure that fits you best, you can use our ‘adventure selecting tool

For booking click the Adventures menu on top of the page and just follow the instructions. Terms and conditions will be visible during the booking process, including cancellation policy. You will get a confirmation in your e-mail.

To pay by credit/debit card, during the booking process choose PayPal (you don’t have to join PayPal). All payments are conducted on a secure server, so your payments are well protected. If you don’t have Paypal or credit/debit card at all, please contact us for alternative payment.

Cycling Gear

If you book a trip with us, we offer an electric fat tire bike. Possibility to paddle with paddle assist, or even full electric. Of course the action radius depends on the chosen level of assist. Our adventures have been adapted to the battery capacity. So if you use too high level of paddle assist, you will encounter yourself. Each bike comes with a helmet.

A helmet is standard included with every bike. Wearing of the helmet is compulsory. We also have gloves available. If you wish to wear other protection you will have to bring it yourself.

It might be a good idea to bring some clean clothes to change after cycling. This can also be a good idea on the heavier adventures in the cold season, because you can still become sweaty.

Our guides are carrying first-aid kits during all adventures.

No, we offer just one frame size of our E-bikes. Of course the saddle can be adjusted, but we advise a minimum length of about 150 cm. We also think that our E-bikes and adventures are less suitable for children, that´s why we decided not to offer smaller bicycles. For the one star rated adventures you can contact us to ask us if a bike trailer (closed, children 1-4 yr) or trailer bike (=tag-along, open, self paddle, children 5-9 yr) is available, higher rated adventures are not suitable for bike trailers and trailer bikes. If you have small children we also offer one of the parents to stay at our place, where facilities are available, while the other parent goes cycling with the older child(ren).